How To Reactivate a Customer

Situation:

When a customer is inactivated, they will no longer appear in the customer view program, nor will they be available in the drop-down list for a sales order.  They will be able to be selected for reports that return “historical” data.  The time has come that their account needs to be reactivated.  How is this done?

Solution:

From the Customers menu, click on “Customer Entry.”

Start typing in the customer’s name in the “Customer Name” field.

Click the drop-down arrow located on the right side of the field.

Locate the customer’s name in the list that will display and select them by clicking on the name.

The Customer Entry form will fill with their data once they’ve been selected.

Click the “Activate” button located on the right side of the entry form.

The screen will clear and the customer will be active once more.