Issuing a Refund

A refund can be issued from SMARTSystem BUT IT DOES NOT REFUND THE CUSTOMER'S CREDIT CARD and DOES NOT PASS TO YOUR ACCOUNTING SYSTEM using the End of Day process. It's purpose is to have a record of refunds that need to be processed later.

Open a Credit Memo from the POS Menu:

Click on the Issue Refund button on the right hand side:

Enter the amount you would like to refund and click Issue Refund

This will then create an entry in the Payment/ Refunds by Date Report

Select the date and then click Print Refunds Summary

This produces the following report which can be used to issue the refund through your accounting system and via your credit card processor