John’s Journal, Issue #6 – Service and Solutions

John’s Journal is a newsletter to provide SMARTSystem™ Users with the latest software highlights and solutions to improve  business operations.

Quality service and effective solutions by Floral Computer Systems is one of the keys to your success and in turn to our success.  

Here is a true story. On Saturday, January 21st at 12 noon, I received a call from a near despondent client telling me that late Friday their Server died.  A major electrical problem in conjunction with a failed UPS (Uninterruptible Power Supply) caused their Server to “die” with all their holiday information lost.  A quick assessment of the situation and efficient handling of the problem by the Floral Computer Systems team resulted in the wholesaler being operational again by 6 pm that day.  In 6 hours we went from a completely failed Server and a bleak outlook for the next week, to a new Server and SMARTSystem operational with data fully recovered.  

The purpose of sharing this story is to remind each owner and manager that they need to verify that their UPS battery backup systems are working properly and that daily data backups are taking place to an external storage device.  Call us if  you need assistance to verify these two vital backup functions.

The latest feedback from a wholesaler using the new SMARTSite™ is:

“It’s breathing new life into our business, old customers are being revived with SMARTSite as our salesperson on standby 24 hours a day, 7 days a week that never gets tired, never has a bad day, never gets burnt out, doesn’t cheat,  doesn’t steal from you, and it sells your flowers for the price you want.  By the way, internet sales has made it easier to clean out our cooler by the end of the week”.

Our goal is to provide you with software tools to make your job easier and improve your success with quality service delivered quickly.